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Your Freight

Norwich Union is helping brokers make the most of the freight market with two new comprehensive guides and a new hauliers' liability policy.

Entitled "Lightening the Burden", the 46-page broker guide contains detailed information about the haulage industry that an intermediary needs to know.

This includes sections on spotting potential customers; details about freight liability insurance; conditions of carriage and up-to date information on relevant legislation.

In addition, the company has issued a freight operators' Risk Management Guide, addressing risks facing freight operators and offering techniques and guidance to minimise losses both prior to dispatch, while in transit and during delivery.

Aimed equally at freight operators and their brokers, this guide covers issues from fire and theft, overnight HGV parking, wet damage risk and infestation to shortage and non-delivery.

Also, Norwich Union has re-launched its hauliers' liability policy, which includes a free extension covering damage to trailer curtains: instead of having to claim for damaged curtain sidings separately on their fleet policy following a theft of goods, hauliers can claim under their Norwich Union liability cover, therefore avoiding a second excess payment.

David Shaw, Norwich Union development and claims manager, says: "Hauliers' liability is a specialist cover and many brokers are not fully aware of its intricacies."

"By producing a broker-focused guide and a general risk management publication, we are trying to help intermediaries demonstrate a greater level of expertise in the sector. This should add value to their clients, comply with the requirements of the Financial Services Authority and potentially help them cross sell hauliers' liability cover when they are selling fleet policies."

Norwich Union writes its freight business through five dedicated centres in London, Birmingham, Manchester, Leeds and Glasgow. Administration has also been reduced with the introduction of electronic declaration forms, which allow cover to be issued based on information supplied at quote stage, therefore removing the need for proposal forms.

• - 'Risk Management Guide' download here (3084kb)
• - 'Lightening the Burden' download here (3227kb)

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