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Home > Claims

Freight Liability Claims Procedure and Documents

Upon discovering a potential claim there are important actions to be taken immediately

1. Notify the Norwich Union Regional Marine Claims Centre in Manchester so that you receive advice and support in dealing with the claim. A survey of the loss/damage may be arranged.
2. Hold the relevant party responsible (other carriers, sub-contractors etc).

The following documents should be submitted to support the claim.

1. COMPLETED FREIGHT LIABILITY CLAIM FORM
2. Copy of the cargo owners COMMERCIAL INVOICE covering the goods.
3. STATEMENT OF CLAIM
4. THE TRANSIT DOCUMENT , CMR or CONSIGNMENT NOTE
    - These documents are proof that the goods have been shipped
5. FINAL DELIVERY RECEIPT
6. CONFIRMATION OF CONDITIONS OF CARRIAGE APPLICABLE
7. COPIES OF ALL CORRESPONDENCE EXCHANGED WITH SUBCONTRACTORS Etc

NUI sometimes require additional information and/or documentation specific to a particular claim. E.G DRIVERS STATEMENT, WEIGHT OF GOODS etc.

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