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Home > Claims

Cargo Claims Procedure and Documents

Upon discovering a potential claim there are three important actions to be taken immediately

1. Notify the local Norwich Union Marine Office or settling agent shown on the certificate of Insurance so that you receive advice and support in evidencing and progressing your claim. A survey of the loss/damage may be arranged.
2. Make every effort to minimise the loss and/or and prevent further loss or damage.
3. Hold the carrier or other relevant party responsible.

Claims Documents

The following documents should support the claim.

A. Original Certificate of Insurance or Insurance Policy

- or identification of relevant policy and declaration number. These documents provide details of the Insured value, Cargo and Conditions of Insurance and evidence insurance is in force.

B. Sales Invoice

- This document provides a description of the goods, evidence of their cost and the conditions of sale, i.e: FOB, CFR or CIF etc.

C. The Transit Document - Original Bill of Lading, Airwaybill or CMR Consignment Note

- These documents are proof that the goods have been shipped and provide details of their condition and of the contract of carriage (original documents are required)

D. Final Delivery Receipt

- Customers should always examine goods being received and note any discrepancies of shortage or damage on the delivery receipt. As well as providing evidence of loss this also helps protect recovery rights against the carriers responsible for the loss.

E. Copies of all Correspondence Exchanged with Carriers Etc

- Holding the carrier or other bailee responsible for the loss and quantifying the claim to them within the required limit. All responses received.

Additional Note: NUI sometimes require additional information and/or documentation specific to a particular claim.

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